FAQ

PRODUCTS

  • We are the creators of the only planner designed with the dental and dental hygiene student in mind. All our characters are hand drawn, and covers are uniquely designed by us! Paper products are designed, printed, cut, and hand assembled in the USA. 

 

CUSTOM ORDERS: 

  • Our Lilac Planners are personalized with your moniker and choice of cover art. 

 

PLANNER MONTHS: 

  • Lilac Planners include 12 months. To help with selecting your start month: February through December start months are for the year 2017. 

 

OFFERS: 

  • Follow our Instagram (@lilacpaper) to stay updated on our contest giveaways.
  • Bulk discounts start at a mimumum of 10 planners. Please message us for details.

 

SHIPPING: 

  • We ship our products via USPS and will include a tracking number with your order. Once your order is placed, the planners and notebooks are processed and ready to ship within 5 business days and should be delivered in 3-5 business days (U.S. only). Please keep processing and shipping time in mind when placing orders, as they may affect your start month. All other products are shipped within 1-2 business days and should be delivered in 3-5 business days (U.S. only). Packages are often delivered earlier than these estimated times. 
  • Please make sure your shipping address is entered correctly! Customers are responsible for any re-shipment fees associated with invalid addresses. 
  • Shipping to the rest of the world may take 14-30 business days.

 

RETURN POLICY: 

  • We try our best to perfect each order to your specifications. However, we are human and our products are 100%  hand assembled and packed by us, thus mistakes may occur. In the event of an error on our part, we will gladly send out a replacement as soon as possible. Otherwise, all sales are final -- so please take your time to browse and read our product details!
  • In the event that you would like to change your cover design, please send us an email. There is a $5 cover change charge and a $5 shipping charge to send out the new planner. Customers are responsible for return shipping of the original planner. Cover changes can only be completed with new, unused planners. 

 

EXCHANGE POLICY FOR APPAREL: 

  • Apparel can only be exchanged for a different size. Clothing must be in new, unworn, unwashed condition. Exchanges must be completed within 14 days of delivery. Buyer is responsible for return shipping fees. 

 

CANCELLATION POLICY: 

  • We have a 12 hour cancellation policy. Since our planners are custom made and we process our orders as soon as possible, we cannot cancel your order after 12 hours. Thank you for understanding. 

 

DISCLAIMER: 

  • Lilac Paper does not claim their products will improve a student's performance in dental school. Guidelines from the Facts Pages may vary from each school and/or practice. Please evaluate each case/patient individually and use our Dental Facts at your own discretion.
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