FAQ

PRODUCTS

  • We are the creators of the only planner designed with the dental students in mind. All our characters are hand drawn, and covers are uniquely designed by us! Planners and wire-bound notebooks are designed, printed, cut, and hand assembled in the USA. 

 

CUSTOM ORDERS: 

  • Our Lilac Planners are personalized with your moniker and choice of cover art. 
  • Please double check your customization name, as we fulfill orders as they are received. If you noticed an error within 12 hours of ordering, please send us an email with your order number and we can make the correction.  

 

 

PLANNER MONTHS: 

  • Lilac Planners include 12 months and cannot be altered.
  • For example: If you order a June start month, the planner would start from June of the current year and end in May of the following year. 

 

OFFERS: 

  • Follow our Instagram (@lilacpaper) to stay updated on our new products and giveaways.
  • Bulk discounts start at a minimum of 10 planners. Please message us for details. Additional discounts and free shipping does not apply to bulk order discounts. 

 

SHIPPING: 

  • We ship our products via USPS and will include a tracking number with your order. Once your order is placed, the planners and notebooks are processed and ready to ship within 3-5 business days and should be delivered in 7-10 business days (U.S. only). Please keep processing and shipping time in mind when placing orders, as they may affect your start month. All other products are shipped within 1-2 business days and should be delivered in 3-5 business days (U.S. only). 
  • Please make sure your shipping address is entered correctly! Customers are responsible for any re-order and re-shipment fees associated with invalid addresses. 
  • We ship to these countries outside of the United States:
    CA= Canada
    GB= United Kingdom
    AU=Australia
    DE= Germany
    FR= France
    NO= Norway
    ES= Spain
    SE=Sweden
    IL=Israel
    IT= Italy
  • Shipping to Canada, Australia, the United Kingdom, Germany, France, Norway, Spain, Sweden, Israel and Italy may take 14-30 business days as stated by USPS International.
  • Customers are responsible for any customs, taxes, and fees that may be associated with international orders.

 

RETURN POLICY: 

  • We try our best to perfect each order to your specifications. However, we are human and our products are 100%  hand assembled and packed by us, thus mistakes may occur. In the event of an error on our part, we will gladly send out a replacement as soon as possible. Otherwise, all sales are final -- so please take your time to browse and read our product details! 

 

COVER CHANGE:

  • In the event that you would like to change your cover design or customization, please send us an email. There is a $5 cover change charge and a $7 shipping charge to send out the new planner. This charge covers cutting off the coil, laminating a new cover, and re-coiling the cover. Please provide an email address we can send a PayPal invoice to. Upon receipt of payment, we will send you a new tracking number. Customers are responsible for return shipping of the original planner. Cover changes can only be completed with new, unused planners. 

 

EXCHANGE POLICY FOR APPAREL: 

  • Apparel can only be exchanged for a different size. Clothing must be in new, unworn, unwashed condition. Exchanges must be completed within 14 days of delivery. Buyer is responsible for return shipping fees. 

 

CANCELLATION POLICY: 

  • We have a 12 hour cancellation policy. Since our planners are custom made and we process our orders as soon as possible, we cannot cancel or alter your order after 12 hours. Thank you for understanding. 

 

DISCLAIMER: 

  • Lilac Paper does not claim their products will improve a student's performance in dental school. Guidelines from the Facts Pages may vary from each school and/or practice. Please evaluate each case/patient individually and use our Dental Facts at your own discretion.
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